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Our Associates

Gary Ward

Principle Associate for Kraft HR Consulting

Gary works as our Principle Associate - Employee Relations and co-ordinates the activities of our other specialist employee relations associates whilst carrying his own case load focused primarily around workplace investigations and change management.

Gary is an experienced employment relations professional, with extensive knowledge of Human Resources and the trade union movement, having worked within a large local authority, and the private and voluntary sector.

Gary was elected to the post of East Midlands Regional Convenor for UNISON from 2008-2013, and elected as a Branch Secretary from 2006-2013, dealing with multiple complex projects including Single Status, equal pay claims, redundancies & restructures, in addition to individual employee relations disputes.

Gary is quietly assertive, calm and assured, and quickly builds strong relationships enabling both trust and confidence.

Gary loves nothing more than to immerse himself in a workplace Investigation and get to the bottom of issues that other people find daunting. He is an excellent Investigator and receives consistently outstanding feedback from the many clients that he has worked for.


  • TUC Employment Law Diploma.
  • A variety of courses run by UNISON, Thompson's solicitors, and Nottingham City Council across a 13-year period, including "Advanced Representation", "Equal Pay", "GLPC Scheme", "Discrimination Law" and "Domestic Violence".
  • Attended UNISON's National Leadership School 2011, Service Group Executive courses 2010, Branch Secretary Weekend's 2006.

Key Skills & Achievements

  • Able to build and develop strong relationships with colleagues at all levels, be they politicians, chief executives, trade union officials, employees or lawyers.
  • Extremely good written and communication skills, able to offer clear and pragmatic advice in the effective management of disputes.
  • Ability to "problem solve", appraise options that are available, identify and manage risk, make difficult decisions, and defend those subsequently made.
  • A strong advocate, able to challenge and guide as applicable, whether in person or in writing.
  • Represented individual Trade Union members for 13 years in disciplinary, grievance and harassment and discrimination hearings, many of which have been lengthy and complex, and in areas involving highly emotive subject matters including alleged child abuse and domestic violence.
  • Negotiated many compromise agreements with employers where both sides had become entrenched in battles helping neither side long term.
  • As the Regional Convenor, managed complex and sensitive relationships with Branches in order to deliver national policy.

Dawn Dickens

Dawn is a versatile, qualified, highly successful HR Consultant/Head of HR/Business Partner with proven leadership skills in all areas of HR. A reputation for delivering results with the ability to respond to any challenge. Outcome focused with strong business acumen. Significant experience in performance improvement and project management.


  • Chartered Institute of Personnel & Development (MCIPD).
  • Post Graduate Diploma in Personnel and Development (CIPD).
  • Advanced Certificate in Employment Law (CIPD).
  • Advanced Certificate in Investigative Practice (BTEC Level 7).
  • Counselling Skills Level 1 (Relate).
  • Post Graduate Diploma in Personnel and Development.

Key Skills & Achievements

  • Interim support at HR Service Partner level for a large unionised organisation which included embedding the HR Service Partner model and contributing to the development of the organisation's Workforce Plan and People Strategy.
  • Advice and support for a number or company re-organisations which have included redundancies, re-deployment and Transfer of Undertakings (Protection of Employment) transfers in and out of the business.
  • Advice and support to a number of clients on a number of individual employee relations issues.
  • Provision of advice and support to secure changes to terms of conditions affecting 200 staff.
  • Development and delivery of a full range of management training.
  • Substantial experience in undertaking investigations for a range of organisations in respect of discrimination complaints, customer complaints and misconduct concerns.
  • The development of a wide range of policies, procedures, systems and schemes across all sectors.

Jody Richmond

Jody is an experienced and effective HR Business Partner and Consultant with national and international experience in both public and private sector, unionised and non-unionised industries, including significant experience within the NHS and healthcare. Jody has led teams and worked independently at operational and strategic levels, created HR strategy to support business plans, transformed culture and embedded sustainable change. With strong Employee Relations, Resourcing and OD knowledge, influencing and project management skills, Jody is results driven and has an aptitude for putting people at ease and inspiring them.


  • Chartered MCIPD status
  • MA Strategic Human Resources
  • Post Graduate Diploma in Personnel Management
  • Trained job matcher - NHS Job Evaluation Scheme
  • NHS Leadership in Practice Programme
  • ACAS Facilitation Skills Training

Key Skills & Achievements

  • HR support and project lead for implementing transformational change to NHS hospital at night and 7-day working towards achieving clinically and financially sustainable services for the NHS Hospital Trust concerned and achieving the hospitals cost improvement programme (CIP) of 6% savings for 2014/15.
  • HR project lead on Transfer of Undertakings (Protection of Employment) transfers for ULHT as part of the Clinical Commissioning Group 2015/16 Commissioning Intentions.
  • HR strategic support for clinical and non-clinical senior management to develop and implement workforce planning across ULHT for medical and non-medical staff.
  • Managed a team which reduced sickness absence to 4.40% in 2015, the lowest it has been since 2008, resulting in significant cost savings and improved morale.
  • HR project lead increasing appraisal rates from 47% to 83% 2014-15 for ULHT hospital site.
  • Project managed University of Lincoln Registry restructure with recurrent savings of £250,000 per annum.
  • Project managed a national talent acquisition campaign for 150 Case Managers at the Healthcare Commission, enabling a significant reduction in delays to complaints investigations.
  • Project managed national talent acquisition campaign for Scotrail to recruit senior operational managers.
  • Prepared GTA for $1.1 billion acquisition in 2004; supported international relocations and redundancies, consulted on 800 international employee contracts.

Adrian Berwick

Adrian is an MC IPD qualified Human Resources professional with a generalist HR background having given support on issues ranging from input on strategic planning through to practical advice on Employee Relations issues including TUPE, Ill health management, Recruitment, Remuneration and Benefits, Terms and Conditions and Pensions.


Adrian has operated in HR roles in various multi-site private sector businesses. His experience primarily includes senior level operational roles as well as a secondment to an Operations Director role managing a multi-site business unit. Having always worked in private sector organisations, he can bring considerable commercial focus and awareness to any HR issue.

Adrian's experience has brought him into contact with numerous sectors including Property and Facilities Management, Construction, Distribution and Logistics, Retail, Engineering and Production/Manufacturing spanning Private Equity and PLC. He also has experience and insight into the HR issues associated with public sector and PFI/PPP arrangements.

HR Experience

Adrian has extensive Employee Relations experience handling large caseloads of Disciplinary, Grievance, Performance, Ill health and Dismissal issues in both unionised and non-union environments as well as senior management exit arrangements. He has project managed large scale re-organisation and re-structuring exercises, TUPE transfers and managed settlement agreement negotiations.

Adrian has developed HR strategies, policies and processes to fit business goals and worked closely with CEOs and MD's to restructure senior teams. He is also experienced in managing pay reviews, developing bonus and commission arrangements and project managed moves to external Payroll Bureau services. In addition, Adrian has been involved in exercises related to talent management and people development, career development programmes, mentoring and HR skills training.

He has also been involved in all HR aspects associated with the sale, purchase and acquisition of businesses including due diligence.

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